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true policies

cancellation policy

we kindly request a 12-hour notice to cancel an appointment.  cancellations with less than 12 hours of notice will be charged 50% of the total service cost if the time cannot be filled from our waiting list.  if your stylist cancels on you with less than 12 hours of notice and you cannot be accommodated on your appointment day, your next appointment will be discounted 50%.

donations policy

at true salon|spa, we take great interest in giving back to the community we serve. in an effort to concentrate our support, we have chosen to give to charities that mirror our business philosophies and the concerns of our guests. these charities include donations to women's health issues, children's organizations, endeavors that promote creative or artistic development, and environmental concerns. beneficiaries are advised that a contribution in a particular situation is not an indication that support will continue on a regular basis.


to be eligible for contributions, organizations must:

  • qualify for a nonprofit status under the Internal Revenue Code

  • benefit the local communities serviced by true salon|spa 

  • mirror our business philosophies and the concerns of our team and guests


who is not eligible:

  1. funds for individuals

  2. political parties or candidates

  3. purely social organizations

  4. primary or secondary education

  5. beauty pageant participants

  6. religious organizations (some exception may be made for religious organizations that provide humanitarian services on a completely non-sectarian basis)

  7. team sponsorship or fundraiser competitions

  8. scholarships


there is no specific form for submission of a contribution request. however, if you meet the contribution requirements, your request must be submitted in writing and must include sufficient data to show your cause meets our donation guidelines. the following details should be addressed in your request:

  • brief description of your organization

  • purpose of the contribution requested

  • how the program relates to true’s areas of interest

  • copy of your IRS 501(c)(3) Tax Exempt Determination Letter


please email request with all required documents to the link below.

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