COVID-19

true salon | spa is open!

true salon | spa reopened for services on friday, may 15, 2020.  we have adjusted our business hours and split our staff into shifts with new staff schedules to ensure we never have more than ten stylists in the salon at one time.  we will have no more than five support staff on any single shift.  we have acquired the needed supplies and products necessary to open safely and in alignment with the safety guidelines set forth by the Georgia State Board of Cosmetologists and Barbers. your stylist will be wearing a mask and a face shield during your service.  additionally, we have removed chairs from both the salon and color cafe to keep a safe distance between each guest receiving a service.

what to expect at your next appointment

  • please plan to arrive 10 minutes early and wait in your vehicle until your appointment time. we will not have a waiting area.  if you are more than 5 minutes late, you will need to reschedule your appointment.  we must adhere to strict guidelines regarding number of people in the salon and cannot risk backups at this time. there will be no exceptions.

  • please wear a face mask secured to your ears to your appointment.  if you don’t have one, a disposable mask will be provided for you while supplies last.  if our supply runs out and you don’t have your own, you will need to reschedule. no one will be mask free in true until this is over.

  • only a person with an appointment will be allowed to enter the salon at their appointment time. guests/children not receiving services will not be allowed in the salon.

  • you will be asked to sanitize your hands, answer a few questions, and have your temperature checked before entering true. in accordance with CDC guidelines, if you have a temperature above 100.4, you will not be allowed to enter and will need to reschedule your appointment.

  • there will be no physical contact with anyone on our staff except your stylist touching your hair and a masked shampoo tech to shampoo your hair.  no hand shaking, hugs, fist bumps, hand massages, shoulder rubs, etc.

  • we will be using freshly laundered capes and sanitized brushes/combs for each service.  we will NOT be providing robes for you to change into.  please wear a collarless shirt and if you're receiving a color service, an old t-shirt is recommended.

  • our goal is to have you in and out of true as quickly as possible. if you’re receiving a haircut only, consider shampooing and conditioning it at home.  we can spray it quickly when you arrive and eliminate any additional contact with one of our team members.

  • UPDATE - we will begin providing blowout services on june 16. we will forego all blow drying to help not force air/germs outside the recommended 6 feet social distancing area.  our blowouts have always been complimentary and we are sorry we cannot offer them at this time.  this will also give us time to sanitize the space for the next client.  in lieu of charging a COVID-19 PPE fee to the service, we will not be offering a discount for this measure at this time.

  • we have enabled touch-less pay options at checkout.  any contact with a machine will be immediately sanitized.  we discourage any cash exchanges for service at this time.

  • free serve coffee/tea/water will not be offered

  • to avoid spreading germs, we will not have magazines, menus, business cards or any paper material available for you to use.

  • limit belongings you bring with you to perhaps your phone and form of payment.  we request ladies lock their handbag in the trunk of their vehicle and gentlemen leave their caps in their cars.

  • please remember we may have to use extra color depending on your regrowth, which could result in an additional color add-on charge.

 

finally, now is not the time to completely change your style or color as we won’t have the ability to finish a new look.  be patient, you’re beautiful just the way you are.   although you’re right, your hair could use a refresher!

true salon | spa

the avenue west cobb

3625 dallas highway

suite 540

marietta, georgia 30064

phone: (678) 581-8783 (true)

email: info@truesalonatlanta.com

www.truesalonatlanta.com

©2020 by true salon|spa & studio e11even