Our Responsibility – We believe social responsibility is our responsibility. The team at true is responsible for raising both money and awareness for organizations such as the Georgia Environmental Organization, the Gulf Coast Environmental Restoration Project and Toys for Tots. Throughout the year, percentages of daily revenue are donated to these and similar organizations that share our philosophies. Should you be interested in a donation, please visit our donations policy and complete the required documentation.
Children – No children under the age of 12 (this includes babies in strollers) are permitted in the Salon|Spa unless they are receiving scheduled services. Please know that because of both the chemicals and implements we require, as well as the comfort of our guests, this decision has been made in the interest of all our children.
Cancellations – We kindly request 12 hours notice to cancel an appointment. Cancellations with less than 12 hours notice will be charged 50% of the total service cost if the time cannot be filled from our Waiting List. If your stylist cancels on you with less than 12 hours notice and you cannot be accommodated on your appointment day, your rescheduled appointment will be discounted 50%.
Returns – If, for any reason, you are not satisfied with a product you purchased from true, we will happily issue a store credit if it is returned within 14 days.
Payment – We gladly accept cash, local checks, MasterCard, Visa and American Express.